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Stop chasing invoices. Get paid on time.

You did the work. Now you're spending your evenings writing "just following up on this…" emails and feeling awkward about it. I set up invoicing that chases late payments for you — politely, automatically, in your tone of voice — plus a simple tracker that keeps every customer and enquiry in one place. Built on free software you own. One-off setup fee, £0/month after that.

£22,000
owed to the average UK small business in overdue invoices at any one time
37%
of small firms have hit cash flow trouble because of late payments
£0/month
typical software cost of this setup once it's built — the core tools are genuinely free

Your invoicing and customer admin, running itself.

Four pieces that work together. Take the lot, or start with the invoicing — that's where the money is.

💸
Invoices that chase themselves
Professional, branded invoices with a pay-now button (card or bank transfer), and automated payment reminders that nudge politely before the due date and follow up firmly after it. I write the reminder emails so they sound like you — not like a robot, and not like a debt collector. Regular clients can go on recurring invoices that send themselves.
Built on Zoho Invoice — genuinely free, and I've used it for years · works with Stripe & GoCardless · happy to set up Xero or QuickBooks reminders instead if that's where you already live
📇
Every customer & enquiry in one place
A simple customer tracker — who enquired, who quoted, who booked, who owes what — that replaces the notebook, the phone notes and the mental list. If I built your website, enquiries from it land in the tracker automatically, with no third-party subscription gluing it together. A CRM, without the CRM price tag or the CRM manual.
Built on Notion — free or a few pounds a month · your website's enquiry form feeds it directly
📬
Email that ties it together
A professional email address on your own domain, set up so your invoices, enquiries and customer notes all connect. If you're choosing fresh, I'll set you up on the stack that plays nicest with the rest of this — and tell you honestly what won't work with what before you commit.
e.g. hello@yourbusiness.co.uk · pairs with my domain & email setup service
After the job: reviews on autopilot
Once an invoice is paid, a friendly "how did we do?" message can go out automatically asking for a Google review. Late payers get chased and happy customers get asked — both without you lifting a finger. Reviews feed your local SEO, which feeds the next enquiry.
Pairs with my Local SEO service — reviews are the single strongest local ranking signal

From enquiry to money in the bank — without you in the middle.

Here's the loop, end to end. The bits marked automatic happen on their own once it's set up. Prefer to see it rather than read it? Click through the working demo — one job, start to finish, for a fictional Edinburgh decorator.

1

An enquiry comes in

Someone fills in the form on your website. It lands in your inbox — and in your customer tracker, with their details already filled in.

automatic
2

You quote the job

You reply and agree the price. The tracker remembers who's been quoted, so nobody falls through the cracks while you're busy doing the actual work.

3

The invoice goes out

A branded, professional invoice with a pay-now button. Two clicks for you; one click for them to pay by card or bank transfer.

4

Late payers get chased — politely

A friendly nudge before the due date. A firmer follow-up when it's overdue. Written in your voice, escalating gently, sent without you having to compose a single awkward email.

automatic
5

Paid — and marked as paid

The payment lands, the invoice closes itself, and your tracker shows the job complete. No reconciling a spreadsheet at 11pm on a Sunday.

automatic
6

The review request goes out

A few days after payment, a friendly message asks for a Google review. Happy customers say yes more often than you'd think — they just need asking at the right moment.

automatic

£0/month software
The core tools have genuinely free plans — you pay me once to set them up properly, and nothing monthly after that. No per-seat CRM bill, ever.
Your accounts, your data
Everything is set up in your name. Your invoices, your customer list, your mailbox — nothing held hostage in mine. GDPR-aware throughout.
Not an accountant — and honest about it
Tax, bookkeeping and Making Tax Digital stay with your accountant. This setup keeps your records tidy and digital, which makes their job easier — that's the extent of the claim.

What people ask about getting paid on time.

Is the software really free?
The core of it, yes. The invoicing system I set up (Zoho Invoice) has a genuinely free plan that includes automated payment reminders, recurring invoices and branded templates. The customer tracker runs on Notion, which is free or a few pounds a month. Card payment providers like Stripe or GoCardless take a small cut per transaction, as they do everywhere. You pay me once to set it all up properly — after that there's no monthly software bill and no subscription to me.
Won't automatic payment reminders annoy my customers?
Not if they're written well — and writing them well is part of the job. The reminders are polite, sound like you, and escalate gently: a friendly nudge near the due date, a firmer note when it's overdue. Most customers pay late through disorganisation, not malice — a well-timed reminder is usually welcomed, and it spares you the awkward conversation entirely.
I already use Xero or QuickBooks — can you still help?
Yes. If your invoicing already lives in Xero or QuickBooks and works, I won't force a switch — both have their own reminder features, and I can set those up properly, then build the customer tracker and website connection around them. The point is getting you paid on time and your admin off your plate, not selling you a particular tool.
What about tax, bookkeeping and Making Tax Digital?
That stays with your accountant — I'm a designer and builder, not an accountant or bookkeeper, and I don't give tax advice. What this setup does do is keep your invoicing tidy and digital, which makes your accountant's job (and things like Making Tax Digital quarterly updates, which began for many sole traders in April 2026) easier, not harder. If you don't have an accountant, getting one is the honest first step.
Do I need to be technical to use any of this?
No. That's the point of having it set up for you. Invoices are a couple of clicks, the reminders send themselves, and new enquiries from your website appear in your customer tracker on their own. Everything is set up in your accounts, in your name, with a plain-English walkthrough at handover — and I'm on the end of a message if you get stuck.
Where does my customer data live, and what about GDPR?
In accounts you own — your invoicing account, your customer tracker, your mailbox. Nothing sits in mine. The setup is designed with GDPR in mind: what's collected, where it's stored, who can see it and how it's deleted. I've completed formal GDPR training, and it's the same discipline I apply to email list health work.
What does the setup cost?
A one-off, fixed price agreed before any work starts — it depends on how much of the loop you want (invoicing only, or invoicing plus the customer tracker and website connection). There's no monthly fee to me afterwards. Given the average UK small business is owed thousands in late invoices at any one time, the setup typically pays for itself the first time a reminder gets an invoice settled that you'd otherwise have chased for weeks. It also pairs naturally with a custom tool or website build if you want the full loop.

How much are you owed right now?

If you can name the figure off the top of your head, you already know you need this. Tell me how you invoice today and I'll quote a one-off setup — invoicing that chases itself, customers tracked, evenings back.

Sort my invoicing